API Support

available support support focuses on api usage, not development consulting available channels api slack workspace (preferred, for approved partners) email api\@digitail io public documentation response times depend on issue severity, from urgent outages to general questions priority examples target response time target resolution time urgent api down or breaking changes in production < 2 hours ≤ 4 hours high major degradation, client facing errors < 4 hours ≤ 1 business day medium partial issues or documentation clarifications ≤ 3 business days ≤ 5 business days low feature requests or general questions ≤ 5 business days case by case reporting errors if an error persists or you believe it is unexpected, please include the following information when contacting support the api endpoint you are calling the request payload (with sensitive data removed) the full error response received whether the issue occurs in sandbox or production does digitail help build or customize integrations? no digitail provides public documentation sandbox access clarification on endpoint behavior investigation of real api defects digitail does not build integrations review or debug partner code design integration architecture join brainstorming or implementation calls create custom endpoints the api is self service by design